Ohkii Studio ships all orders via the United States Postal Service. Shipping & handling charges are based on the items purchased.
For all US orders Ohkii Studio aims to ship your items within 3-5 business days - however it is often sooner. Once dispatched, we will email you to let you know the goods have been sent.
For international orders, customers are responsible for all import duties and custom fees within their own country. Please allow 5 -7 business days for Ohkii Studio to ship your items. Ohkii Studio is unfortunately not able to identify how long any order will take to arrive once it reaches customs in your specific country.
Any customs or import duties are levied once the package reaches its destination country. We have no control over additional charges that may occur when a parcel arrives at its international destination.
We take care to pack all products so that they won’t be damaged during transit. In the unfortunate event that a parcel arrives damaged, if it’s possible, we will replace your purchase. In order to access the damage, we will require notification from you within 10 days from receipt of receiving the goods, as well as a digital image of the damage. Again, we assess all damage on a case-by-case basis, so the sooner you get in touch with us the easier it will be for us to help you.
LOST IN THE MAIL
Whilst every care is taken when sending items, occasionally post does go missing. In most cases, this is usually a case of ‘delayed post’ rather than missing parcels as most post eventually turns up. If you are concerned, please do not hesitate to contact us firstname.lastname@example.org and we will do everything in our power to locate your item.
*If you are in need of your items sooner, please contact us at email@example.com for a quote on expedited shipping.